Shipping And Delivery
We ship to all EU countries.
Orders to some countries are sent by DPD distribution network, which contains of different leading transport companies in each country, somewhere courier, somewhere post. And to some countries we ship directly by Czech Post. All parcels are with insurance.
We ship single carrier to all EU* countries for 12€.
Additional charge is 2€ per extra item.
*We have exclusive distributors in Italy, Spain, Benelux and Hungary. We do not ship to Malta, Finland, Cyprus and countries we have exclusive distributors.
As we recieve payment, we will send you email that your parcel is shipped. With courier delivery, there will be 2 delivery attepmts, if they are both unsuccessfull, the parcel is automatically sent back to us. In case the delivery address was wrong, the costs for a new shipment are at the private’s client expense. With local post delivery, everything is subject to local rules.
If you have not received your order within 14 days, please email us -- firstname.lastname@example.org
500 12 Hradec Králové
VAT ID CZ8255013404
Please contact us at email@example.com